Question 1

What Is Livekeeping ?

Accepted Answer

Livekeeping is a Tally on Mobile Application. With the help of this App Tally user can easily manage tally from anywhere.

Question 2

Can I Get Demo Or Free Trial Of The Product?

Accepted Answer

Yes you can get a free trial for 7 days. You can always request for free demo through our website.

Question 3

Can I Create Invoices,Ledger And Items From Mobile App?

Accepted Answer

Yes you can easily create all type of vouchers & other entries through Livekeeping mobile app.Entries created will get sync with tally.

Question 4

Is My Data Secure With Livekeeping?

Accepted Answer

Yes, your data is 100% secure with Livekeeping, we use different structured layer of security and provides safety with end to end encryption.

Question 5

What Is The Price For LiveKeeping?

Accepted Answer

There are different plans depending on number of restricted users & duration of validity required. Please check the pricing available on the website.

Question 6

Is There Any Option To Upgrade My Current Plan?

Accepted Answer

Yes, with LiveKeeping you can always upgrade your current plan.

Question 7

How I Can Renew My Subscription After It Gets Expired?

Accepted Answer

You can visit to our website and pay directly to renew the subscription. If still facing issue please contact our support team.

Question 8

What Are Different Payment Methods Are Available?

Accepted Answer

Livekeeping gives you multiple option to complete your payment with - UPI, bank transfer, other online modes.

Question 9

If Automated Syncing Gets Failed?

Accepted Answer

This often happens when both the software - Tally & Livekeeping connector are not open together. If still facing the same issue then probably ODBC in Tally is not enabled or Port no. might not be same.

Question 10

What Is The Reason Of Data Mismatch?

Accepted Answer

Data mismatch often happens when an improper syncing takes place. Please check if your Tally is syncing properly with Livekeeping or not.

Question 11

Request For Adding New Features?

Accepted Answer

Surely we are open to new feedbacks, but we donot provide customised software. It's a generic product which is same for all the users.

Question 12

Is There Any Option To Recover My Lost Data?

Accepted Answer

Yes, with Tally back up feature you can always be ready to recover your data in case of any mishappening.

Question 13

How To Add Extra Company?

Accepted Answer

You can add unlimited companies just log in to Tally connector app and go to companies section > then Add company > Click on add tab available beside the company name > then go to my company section> click on sync.

Question 14

If Not Getting OTP?

Accepted Answer

You can resend the OTP to your registered email id.

Question 15

How To Create Back Up For Tally?

Accepted Answer

In connector app there is an option to create back up file for your Tally - Daily back up, Weekly back up, Monthly back up.

Question 16

Are You Providing Product Training?

Accepted Answer

You can always request for free product training for your self and your team members. Contact support for further request.

Question 17

What Are Different Vouchers That I Can Create?

Accepted Answer

With Livekeeping you can create following vouchers - sales, purchase, Receipt, debit note, credit note, quotation, sales order, purchase order, contra.

Question 18

Can I Choose The Mode & Frequency For Automated Reminder?

Accepted Answer

Yes, for automated reminders different frequency and modes can be chosen.

Question 19

Is It Possible To Download Any Data In Pdf?

Accepted Answer

Yes, all the data fetched from Tally can be downloaded in pdf format. These data can also be shared through different channels.

Question 20

What Are Different Reports That I Can Check?

Accepted Answer

You can check the following reports - Inactive Items, Inactive customers, top customers, Top items, ageing summary, Ledger, Balance sheet, Profit & loss, Day book, Expenses.

Question 21

Can Tally be used on mobile?

Accepted Answer

Livkeeping mobile app & web helps the users to access Tally ERP/Tally Prime data in real time on android & iOS.

Question 22

How to use tally on mobile?

Accepted Answer

Access Tally Prime/Tally ERP 9 on your mobile & web by installing the Tally connector from Livekeeping website.