The subscription charges paid for getting the Live Keeping Mobile app or its add-ons is non-refundable.
In case you have paid the charges relating to Live Keeping subscription multiple times, please write to us at firstname.lastname@example.org and we will initiate the necessary procedure to refund your money. In case your payment has been collected by our channel partner and not by Live Keeping Pvt. Ltd., you may request for a full refund of the charges from the channel partner.
To complete your refund, we require receipts or proof of payments.
Once your refund request is received, we will also notify you of the approval or rejection of your refund.
If you are approved, you will be required to share your account details for the refund.
Note: The completion of the refund procedure is subject to agencies such as banks, payment gateways.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Transfer of Account
We don’t allow transfer of subscription account, once purchased.
We do not have any cancellation policy, once subscribed for Live Keeping, the subscription cannot be cancelled before the subscription end date.
Live Keeping Subscriptions are not automatically renewed. Please contact firstname.lastname@example.org or your channel partner for Live Keeping subscription renewal.